Endear

Endear empowers brands with the customer data and tools they need to drive sales and better engage with customers, both in-store and online. Customer Relationship Management (CRM) For Retail Endear easily connects to your point-of-sale or eCommerce platform to offer a live feed of customer order history, data, and product inventory. Organize and manage your customer data using filters like average order value, last item purchased, and zip code so you’re always targeting the right customers with the right message. Personalized Messaging Now every email, text, or WhatsApp message sent on your brand’s behalf can be found in one place. Personalize one-to-one or bulk messages with filters like name, last item purchased, or birthday with the click of a button. Create on-brand message templates, signatures, and automated campaigns so you deliver a consistent customer experience every time. Shoppable Product Recommendations Endear’s Shoppable Stories feature allows your team to send product recommendations in a shoppable story-like format based on customer order history and interest. Share Shoppable Stories through email, text, or WhatsApp to shorten the path to purchase. Customers can browse, add to cart, and complete the purchase without ever leaving your message. Trackable Performance Endear tracks each message sent through the app so you can see how each member of your team is contributing to sales and store performance. Endear also reports which products were purchased, where the sale occurred, and any returns or refunds associated, giving you better insight and control over resulting commission payments. POS and eCommerce Integration Partners Include: Shopify, Shopify Plus, Teamwork, Heartland, KWI, Lightspeed, and more. App Integration Partners Include: Gorgias, Zendesk, Gladly, Acuity, and more.