PSFK iQ

PSFK’s professional-grade research platform, featuring access to our full-report library and on-demand research services.

Take me to PSFK iQ

Help, I have question!

  • + What is my level of access?
  • + Not sure what product is right me
  • + I am having access issues
Chat with a representative

Want to send us an email?

Email us at sales@psfk.com
  • Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit www.freshworks.com. Who we are: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Our products: Our story started with Freshdesk, a customer experience (CX) offering, followed by Freshservice for IT service management (ITSM). We then expanded our offerings to include a customer relationship management (CRM) solution, which includes sales and marketing automation, and later built a human resources management system (HRMS) to bring the same easy, delightful experience to employees. All Freshworks products are easy to use, intuitive, and built with the user in mind, offering value to businesses of all sizes without the cost and complexity of legacy software. Customer Solutions (CRM) · Freshdesk – Delight your customers with effortless omnichannel service. · Freshsales – Grow your revenue fast with context-driven CRM. · Freshmarketer – Automate and personalize your marketing at scale. Employee Solutions (ITSM, ESM, HRSM) · Freshservice – Right size your IT service management. · Freshteam – Modernize HR with a unified digital experience. Freshworks Platform: a unified experience platform that makes it easy to delight your customers and employees. Just as the iPhone freed users from the hassles of carrying separate devices for music, shows, news and photos, we envision a new business software experience that breaks down customer data silos across marketing, sales, IT, customer service and creates a unified customer engagement platform.  MARKET RECOGNITION · Gartner Magic Quadrant Visionary in CRM Customer Engagement Center, 2020, 2021 · Gartner Magic Quadrant Visionary in CRM Lead Management, 2020 · Gartner Magic Quadrant Visionary in Sales Force Automation, 2020 · Gartner Magic Quadrant for IT Service Management Tools, 2020 · TrustRadius: Top Rated 2021 in Social Media Customer Service, 2021 · MarTech Breakthrough Awards: Best Overall CRM Company, 2020, 2021 · Forrester Wave: Chatbots for IT Operations, 2020

  • Yotpo Yotpo
    With the most advanced solutions for SMS marketing, loyalty and referrals, subscriptions, reviews, and visual UGC, Yotpo helps brands accelerate their growth by enabling advocacy and maximizing customer lifetime value. With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, boost recurring revenue, engage shoppers on top engagement […]
    Read more
  • Xiatech Xiatech
    Xiatech are experts in modern system integration that dramatically accelerates time-to-insight and business transformation, as well as extending the value of legacy technology investments. Xiatech’s Hyper-Integration platform delivers value in just weeks because it is the first to provide real-time system integration, continuous intelligence, process automation and analytics in a single solution. Xiatech’s platform is […]
    Read more
  • Wunderman Thompson Commerce Wunderman Thompson Commerce
    Wunderman Thompson Commerce is a global eCommerce consultancy that brings strategic clarity, technical know-how and creative inspiration to help retailers, manufacturers, and brands deliver winning commerce capabilities across all major digital commerce channels: marketplaces (including Amazon), online retailers, D2C and social commerce.   Our end-to-end offer includes strategy, people and technology enablement, plus channel execution. […]
    Read more
  • Wunderkind Wunderkind
    Wunderkind is a leading consumer engagement platform that scales one-to-one messages for top brands. Digital businesses use Wunderkind to remember who site visitors are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible. Wunderkind drives $2.8 billion […]
    Read more
  • Awin Awin
    With twenty years of experience, our network offers a global community of people, technology and business intelligence insights. No matter what type of partner, level of service, or tools your business needs, Awin provides solutions to drive sustainable growth. Part of the Axel Springer and United Internet Groups, with ShareASale and Commission Factory, Awin’s global […]
    Read more
  • Digital River Digital River
    With more than 25 years’ experience, Digital River has mastered global commerce. An industry disrupter from the start, our Global Seller Services simplify global commerce expansion to help companies of all sizes grow their revenue by offering shoppers a localized buying experience in OVER 200 DESTINATIONS worldwide. Using our flexible APIs that combine payments, tax, fraud, and […]
    Read more
See all vendors