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  • Nuance Communications

More than any other sector, the retail industry is experiencing a revolution driven by the collection, synthesis, and application of unstructured data to drive new business insights and consumer-centric personalization. A multi-fold explosion of data points, from call transcripts to social media interactions to cart information is increasingly being used to present recommendations and offers through self-service and live digital and voice agents. Live agents are being provided with more comprehensive support and capabilities than ever, with sophisticated desktops providing shopper data and product and dialog recommendations that are increasingly being leveraged in asynchronous chats. This is where Nuance can up-level and streamline your online customer experience. Nuance delivers easily integrated solutions with the support to help brands analyze, optimize, and scale across channels from Google’s Business Messages to SMS to mobile chatbots, with AI built on 31 billion vertical-specific customer conversations. Whether leveraging Nuance virtual assistants or live agent tools, retailers improve conversion, sale size, and CSAT while reducing costs. Regardless of channel, retail shoppers expect a more personalized frictionless experience that they can carry from one channel to the next and are more likely to switch brands if not. Nuance provides cutting-edge voice, digital, and messaging solutions that transform customer experiences—and improve business operations.

  • LiSA
    LiSA offers a range of social commerce solutions, including shoppable livestreams and interactive product demonstrations.
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  • Wearisama Wearisama
    Wearisma is an AI-driven fashion intelligence platform that enables brands to understand and engage with their customers in real-time.
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    VST is a cutting-edge technology solutions provider to the retail sector, specializing in helping brands and retailers win with shoppers. Using technology, research methodologies, data science, and machine learning, VST has built a suite of retail solutions that enable brands and retailers to test and validate new ideas, predict performance, and influence the shelf. Their […]
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  • Tenzo Tenzo
    Tenzo is helping to make faster, smarter decisions and improve communication and gross margin.
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  • StorIQ StorIQ
    StorIQ is a retail intelligence platform that helps retailers make data-driven decisions to maximize growth and efficiency.
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  • Spirable Spirable
    Spirable is a pioneering creative performance platform that enables brands and agencies to unlock the power of data-driven video marketing
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