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  • Rillavoice

Rillavoice provides speech analytics for sales and service associates in physical stores. Rillavoice’s speech analytics software is a new groundbreaking technology that allows retailers to capture, measure and analyze real customer feedback in real time, at a fraction of the cost. Through clip-on microphones, worn by in-store associates, the Rillavoice app and their speech analytics AI parses through captured audio, giving store teams smart transcripts and CX analytics to help improve conversions.

Rillavoice solves the following pain points for its customers:

•Takes notes automatically with AI and eliminates the need for manual reporting; saves time for the salesperson, and takes more accurate summaries for every interaction

•Allows team coaches to support their associates with more and better data.

•Helps the middle and bottom performers learn from the conversational patterns of the top performers, so they too can become superstars

•Speech analytics analyze the millions of real interactions your real customers have with your associates and process results in almost real time (not over the course of months)

•Minimizes the need for post purchase feedback surveys, as Rillavoice’s speech analytics can answer the same questions and more, with more and better data, faster

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