Talkdesk

Talkdesk is the cloud contact center solution for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage.

Talkdesk solves the following pain points for its customers:

•Turns contact centers into profit-centers

•Provides high-touch, hyper-personalized service

•Centralizes 360 degree customer data for actionable insight

•Streamlines omnichannel customer service operations

•Provides a consistent brand experience both online and offline

•Automates routine interactions and processes

•Builds, unifies and equips global (and remote) CX teams

•Integrates a business’ contact center with other business systems and units

•Provides agility and flexibility for business contact centers in an ever-changing world

Case Studies

•Retail —Providing Exceptional Customer Service Through Streamlined Service Processes

•Home Goods — Updating an Industry Through Cloud-Native Architecture and Agile Scalability

•Beverage— Increase Sales and Improve Customer Service With A Cloud-Based Platform