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  • Talkdesk

Talkdesk is the cloud contact center solution for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage.

Talkdesk solves the following pain points for its customers:

•Turns contact centers into profit-centers

•Provides high-touch, hyper-personalized service

•Centralizes 360 degree customer data for actionable insight

•Streamlines omnichannel customer service operations

•Provides a consistent brand experience both online and offline

•Automates routine interactions and processes

•Builds, unifies and equips global (and remote) CX teams

•Integrates a business’ contact center with other business systems and units

•Provides agility and flexibility for business contact centers in an ever-changing world

Case Studies

Retail —Providing Exceptional Customer Service Through Streamlined Service Processes

Home GoodsUpdating an Industry Through Cloud-Native Architecture and Agile Scalability

BeverageIncrease Sales and Improve Customer Service With A Cloud-Based Platform

  • Thankful Thankful
    The Thankful AI platform enables businesses to be more customer-centric by becoming service-centric. Just like a human support agent, Thankful routes, assists, translates, and fully resolves large volumes of customer problems across all written channels – email, chat, SMS, and social. Partnered with every major helpdesk, Thankful delivers AI agent services and business insights for […]
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  • Chatter by Stingray Chatter by Stingray
    Stingray’s focus is on merging Music + Messaging, Customer Engagement + Data, Signage + Systems, and Media + Advertising into a multi-dimensional, integrated media ecosystem for Enterprise Brands. It’s a modern approach for our industry, and delivers on the promise to create, activate, and measure brand experience moments for both consumers and employees. Chatter is […]
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  • Shopic Technologies Ltd. Shopic Technologies Ltd.
    Shopic is an AI company specializing in frictionless retail solutions.
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  • Revery.AI Revery.AI
    Revery.AI creates the first production-ready virtual dressing room (VDR) that bridges the gap between online and offline shopping. Our immersive experience, built using proprietary AI technology, enables shoppers to try on various garment combinations, and choose from a vast library of models with different skin tones and poses that best represent their style. Our service […]
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  • RedRoute RedRoute
    RedRoute is a voice automation tool that makes it affordable to deliver amazing customer service over the phone, 24/7.
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  • Beans.ai Beans.ai
    Powering over 1M+ deliveries per day for UberEats, Instacart, FedEx, Doordash and Ontrac, Beans delivers: 1 #1: Proprietary customer persona based on address to enable improved product recommendation.  #2: 50M+ POIs like apartment locations, elevators, lockers, mailrooms, lockboxes, access codes, parking points and building entrances with 99.99% accuracy for apartments, dorms, condos, high rises etc.  #3: […]
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