PSFK’s professional-grade research platform, featuring access to our full-report library and on-demand research services.Take me to PSFK iQ
TruRating is revolutionizing the way businesses gain insight into their customer experience. Our easy-to-use, multi-channel feedback solution is designed to track how customers feel about their purchases in order to gain unprecedented insight into the consumer experience. With real-time analytics and industry-leading response rates, businesses are able to make informed decisions that can transform their business. TruRating has partnered with the world’s largest payment companies and has collected millions of ratings from customers, ranging from global retailers to e-commerce sites. Founded in 2014, TruRating has offices in London, Atlanta and Sydney and is rapidly expanding. Learn more at trurating.com.
• Collect real-time, point-of-sale customer feedback
• Automated data capture and analysis
• Customizable feedback forms
• Configurable follow-up actions
• Built-in security and encryption
• Multi-language support
• Integration with existing point-of-sale systems
• Ability to display customer ratings on digital channels
• Analyze customer feedback to make data-driven decisions
• Access to ratings and reviews of other businesses
• Monitor customer sentiment and trends over time
TruRating Clients & Case Studies
TruRating works with a variety of clients from various industries including retail, hospitality, financial services, and more. In retail, retailers of all sizes use TruRating to collect customer feedback in-store and increase sales. By taking advantage of the real-time feedback, retailers can create actionable insights to improve their customer experience. Several retailers have achieved success after integrating TruRating into their customer experience. For example, one major U.K. retailer saw a 3% increase in sales and a 20% increase in customer satisfaction after implementing TruRating in their stores. Additionally, a large U.S. retailer saw a 17% increase in customer satisfaction and a 12% increase in sales after using TruRating. These case studies show the effectiveness of TruRating in the retail industry, and demonstrate the value of using the solution to improve the customer experience.