In the latest webinar, Senior Strategist Penn Whaling and Strategist Conner Dial guide viewers through the 30+ page report that serves as a roadmap for how to improve the car-buying and ownership journey

If you were unable to watch our latest webinar, Member Briefing: Automotive CX Debrief, we’ve compiled the key presentation and webinar recording into a video review that shows how auto brands are reinventing the vehicle purchasing and ownership experience to meet modern consumers’ expectations. Pro Members can explore further the findings further in PSFK’s recently released Automotive CX Debrief.