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FOR21: The Consumer Insights Driving the Future of Retail

In this talk from the Future of Retail 2021 Sessions, experts discuss how brands and retailers can understand and respond to developing consumer needs to deliver adaptable, aware and agile CX.


Agile, Aware, Adaptive Retail …The most successful retailers and brands are adaptable and respond to changes affecting consumers and the market.

Amanda Howe (Bain & Co) – Expert Associate Partner
Lauren Chesley (Pandora) – Senior Director, Head of Industry | Retail
Kofi Annan (JUICE) – VP, Director of CX & Brand Strategy
Matt Britton (Suzy) – Founder & CEO

Moderated by Scott Lachut, PSFK