PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling unpacked the DTC opportunity by examining key trends that will impact everything from supply chain and technology infrastructure to store design and service to CRM and loyalty systems

If you were unable to watch our latest webinar, Member Briefing: Future of Retail 2019, we’ve compiled the key presentation and webinar recording into a video review focused on the key pillars that will come to define the direct-to-consumer space. Findings you can explore further in our recently released Future of Retail 2019 report.