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How Clienteling Enhances The Omnichannel Retail Experience – with Endear

Leigh Sevin talks about the ways shoppers can be connected to store associates for enhanced CX before, during and after the store journey.


This video was recorded for Retail Innovation Week's Omnichannel Journeys conference. Leigh is Co-Founder of Endear, a CRM platform that empowers retail associates to connect with customers over email and text while tracking how their outreach converts into sales in-store and online. Having only launched in March of 2019, Endear now serves many top brands.