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How The Store & Staff Are Foundations To Omnichannel Retail – With Intermix / Retail Pride Author

Ron Thurston talks about how critical employees are in a blended retail experience.


This video was recorded for Retail Innovation Week's Omnichannel Journeys conference. Ron currently leads the retail organization for INTERMIX, he sits on the board of directors for GOODWILL New York and New Jersey, and is an advisory board member and mentor for several retail technology brands.  He has led the retail teams for some of America's most prominent brands and wrote the book Retail Pride to share what he learned along the way.