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How To Use Smart Chat Bots before, during and after the Omnichannel Retail Journey

Seb Reeve talks about how chat bots with natural language processing can be employed to enhance the customer experience along the omnichannel retail journey. Case studies include H&M and Google Maps.

Seb Reeve is a customer experience industry leader and is currently in charge of the design strategy and value proposition of Nuance’s Intelligent Engagement business which promotes the best practices in AI and Machine Learning to the world of Customer Experience.