PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling guide viewers through the 20+ page report detailing how brands and retailers are reimagining their loyalty programs as long-term investments in their most valuable customers

If you were unable to watch our latest webinar, Member Briefing: Loyalty Debrief, we’ve compiled the key presentation and webinar recording here into a video review that explores how brands and retailers are reimagining their loyalty programs as long-term investments in their most valuable customers, which you can explore further in PSFK’s recently released Loyalty Debrief.