PSFK’s professional-grade research platform, featuring access to our full-report library and on-demand research services.

Take me to PSFK iQ

Help, I have question!

  • + What is my level of access?
  • + Not sure what product is right me
  • + I am having access issues
Chat with a representative

Want to send us an email?

Email us at

RIW21: The Most Important Trends Driving the Reinvention of the Physical Store

Join Lauren Lyons and Scott Lachut, PSFK as they discuss a hybrid approach to retail, and its impacts on operations, staffing, technology and design.


As digital-first behaviors define the way consumers approach shopping, the role of the store has evolved. It’s at once an environment defined by high-touch service and experiences and a place for on-the-go convenience, while simultaneously serving as a critical link in the eCommerce path to purchase by supporting multiple fulfillment and remote service offerings.