“I thought more human-oriented approaches, like Mahalo, would get better results than algorithmic approaches, like Google. Why?… I didn’t listen to my own user behavior… I was trying to kiss someone’s behind and let that bias my conclusions.”

“I thought more human-oriented approaches, like Mahalo, would get better results than algorithmic approaches, like Google. Why?… I didn’t listen to my own user behavior… I was trying to kiss someone’s behind and let that bias my conclusions.” Business Insider

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