The Future of Retail 2016

Designing The New Shopper Experience

Built on a robust study of trends and patterns in the market, the 6th edition of PSFK Labs’ Future of Retail report offers a directional playbook for brands and retailers – defining 10 pillars to build a modern and engaging shopper experience strategy and go beyond expectations to create an enhanced shopper experience and therefore, build value, drive sales, and boost loyalty.

Featured within the 80+ page report, readers can find:
  • 10 actions every retailer can adapt to redefine the shopper experience
  • 20 key trends driving change in the marketplace
  • Future service concepts for top brands
  • Perspectives from leading retail experts across the globe


An overview of this report can be viewed in the frame to the right. For download and embed options for our summary decks, please visit

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Private Presentations

The team at PSFK Labs can present tailored versions of the findings of the report to private corporate teams and at public events. To book an in-person presentation, contact

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Turn the trends into action, with a PSFK Workshop. Customized specifically for your business' goals, needs and culture, this is a two-day intensive, hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Your team will leave not just inspired and informed, but ready to take action. To discuss a private workshop contact