Best Buy Now Offers Connected Home Users 24/7 Tech Support

Best Buy Now Offers Connected Home Users 24/7 Tech Support
Loyalty & Membership

As part of a membership model, customers can now turn to the tech mega-store's Geek Squad whenever they are in need, a service that upgrades Best Buy's brand value by providing post-purchase support

Rachel Gonzalez
  • 6 june 2018

Tech super store Best Buy now offers Total Tech Support, a membership-based, 24/7 customer support program. The membership guarantees Geek Squad tech support to customers no matter what time of day, where they bought their device or how old it is. Total Tech Support will be offered nationwide for $199 a year after its market test run, and will be accessed either on the website chat feature via mobile or by visiting the store.

For a flat rate of $49.99, members can receive basic home services such as remote setups, smart home configurations and TV mounting. Along with these services, Total Tech support also offers discounts on electronic repairs, projector mounting and wire runs.

Troubleshooting with technology and finding support can be one of the most frustrating parts of the consumer product experience within the tech industry. With this support system, Best Buy is augmenting its business by catering to consumer needs for on-demand, in-home customer service, enhancing its brand value and loyalty to customers by offering post-purchase, personal attention.

Best Buy


Lead image: Best Buy via Facebook

Tech super store Best Buy now offers Total Tech Support, a membership-based, 24/7 customer support program. The membership guarantees Geek Squad tech support to customers no matter what time of day, where they bought their device or how old it is. Total Tech Support will be offered nationwide for $199 a year after its market test run, and will be accessed either on the website chat feature via mobile or by visiting the store.

+Best Buy
+connected home
+consumer goods
+customer support
+Facebook
+home
+IoT
+loyalty
+loyalty & membership
+mobile
+Personalized Loyalty
+post purchase & service
+retail
+technology

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