With RFID tracking tech and real-time updates on the status of a missing bag, the airline is easing one of travel's biggest pain points

Delta Airlines aims to ease one of the biggest travel headaches with an app capable of filing a claim for lost luggage. With the help of Atlanta-based startup Roadie, Delta is able to give customers real-time updates on their recovered baggage with the updated Fly Delta app.

The app allows users to skip the lines at the baggage service desk and streamline the process of getting lost bags back. Thanks to Delta pairing RFID tracking tech with mobile, travelers will know beforehand if their luggage has been delayed and be given the option to file for a lost bag within the app.

By giving travelers more control over filing claims and access to constant updates, Delta is upping the customer service level surrounding one of air travel’s most irritating pain points. Delta recognizes that having a bag delayed or misplaced is a huge hassle for customers, and though the airline can’t guarantee it will never happen, it plans to ease the struggle with this app.

Delta


Lead Image: Airport luggage stock photo from Brian A Jackson/Shutterstock

Delta Airlines aims to ease one of the biggest travel headaches with an app capable of filing a claim for lost luggage. With the help of Atlanta-based startup Roadie, Delta is able to give customers real-time updates on their recovered baggage with the updated Fly Delta app.

The app allows users to skip the lines at the baggage service desk and streamline the process of getting lost bags back. Thanks to Delta pairing RFID tracking tech with mobile, travelers will know beforehand if their luggage has been delayed and be given the option to file for a lost bag within the app.