The Future of Retail 2020: A New Decade of Opportunity
Right product, right price, right connection, right time, right place
An investigation into how advanced mix of data, delivery logistics and connected technology is powering a hyper-personalized retail experience that has the objective of anticipating and providing exceptional service.
Each year, PSFK’s Future of Retail 2020 conference highlights the need-to-know ideas and innovations driving successful commerce today. Featuring insights from experts both at emerging start-ups and leading corporations, this half-day program will explore how the best retailers and brands will play to, meet with, expect, serve and reward each of their customers in this new decade of retail innovation and opportunity.
Who Should Attend PSFK’s Future of Retail 2020 Conference?
Executives from the PSFK team will join these pioneering companies on stage to share key lessons from our 10th annual Future of Retail report, a must-read for anyone look to understand and anticipate the major shifts in the marketplace. Join us for a morning of inspiring content and networking with industry peers and walk away with the knowledge to create meaningful impact.
Attendees are typically executives anyone involved in the creation of the retail and service experiences online, on mobile and in-store: retailers, brands, agencies, technology companies and service providers.
Subscription Retail PioneerDave Cobban is redefining the possibilities for global lifestyle brand Nike. After 10 years of experience at the company, he is now GM of the first-ever footwear subscription service, the Nike Adventure Club, where he solves long-standing consumer pain points through an innovative subscription approach.
Experiential GuruTrina Chan’s trends-driven mindset has allowed the traveling immersive art exhibition the Museum of Ice Cream to sustain its sensational popularity, as well as makes its three-story permanent flagship store debut on Broadway this fall. Drawing from her work in wholesale and merchandising at luxury fashion labels like Alexander Wang and Balenciaga, she currently uses trends analysis to reimagine the museum experience for a social-first audience.
Advanced CX DesignerMaya is reinventing the wedding planning and registry experience by combining compassionate customer service with modern tools and technology. After accruing experience at ecomms like Amazon and Guilt Group, she now leads strategy at Zola, making it the fastest growing wedding company in the country, one of the Wall Street Journal’s Top 25 Tech Companies To Watch and one of Fast Company’s Most Innovative Companies.
Data & Community DeveloperLakshmi Rengarajan’s career has focused on building human connections, both personal and professional. Her interest in fostering connection and community started with her project Me So Far, a singles event series in Chicago, which ignited her work in helping businesses as well as everyday people strategize their approach to relationships to help them thrive.
Retail PioneerAfter leading at the likes of Nest, Nintendo and Gap, Phillip Raub co-founded b8ta, the software-powered retailer and Saas maker that helps bring brands to life IRL in engaging, discovery-oriented ways. Drawing on his experience in creating top store experiences to boost engagement and sales, Phillip is now reinventing Toys”R”Us through b8ta’s retail-as-a-service model.
Media MavenEve Epstein carries over 20 years of experience in building top digital brands, including for national publications. At the forefront of engineering an active and loyal audience across content platforms, Eve is now editor-in-chief of leading home decor site Hunker.
Pop-Up DeveloperGabriela Baiter is the founder of the experiential retail design agency Whereabout Studio. Working over a decade in crafting top brand strategies, she has created captivating activations for Uber, Toms, Floyd and more, taking brand awareness in new directions and driving consumer engagement.
Future ConceptorHoward Sullivan’s work as creative director of award-winning experiential design agency YourStudio involves cutting-edge creative thinking to build spaces that balance work, rest and play and build upon key human emotional foundations for memorable experiences. He has created concepts for top restaurants, hotels, retailers, travel brands and more that drove sales and brand awareness.
Matt AlexanderMatt’s work at Neighborhood Goods encompasses developing next-gen ideas in retail and media. In addition, Matt is the co-founder of retail experiment Unbranded, co-host of Bonanza! on Relay FM, and a member of SMU’s Dedman Executive Board.