The Future of Retail 2020: Retail As Personal Utility

Right product, right price, right connection, right time, right place

An investigation into how advanced mix of data, delivery logistics and connected technology is powering a hyper-personalized retail experience that has the objective of anticipating and providing exceptional service.

Each year, PSFK’s Future of Retail 2020 conference highlights the need-to-know ideas and innovations driving successful commerce today. Featuring insights from experts both at emerging start-ups and leading corporations, this half-day program will explore how the best retailers and brands will play to, meet with, expect, serve and reward each of their customers in is the age of Personal Utility.

PSFK Confernce: Speakers


Who Should Attend PSFK’s Future of Retail 2020 Conference?

Executives from the PSFK team will join these pioneering companies on stage to share key lessons from our 10th annual Future of Retail report, a must-read for anyone look to understand and anticipate the major shifts in the marketplace. Join us for a morning of inspiring content and networking with industry peers and walk away with the knowledge to create meaningful impact.

Attendees are typically executives anyone involved in the creation of the retail and service experiences online, on mobile and in-store: retailers, brands, agencies, technology companies and service providers.


  • Keynote

    Dave Cobban

    Subscription Retail Pioneer

  • Keynote

    Trina Chan

    Experiential Guru

  • Keynote

    Jordan Schenck

    Category Disruptor

  • Keynote

    Maya Simon

    Advanced CX Designer

  • Keynote

    Lakshmi Rengarajan

    Data & Community Developer


  • Keynote

    Phillip Raub

    Retail Pioneer

  • Keynote

    Eve Epstein

    Media Maven

  • Keynote

    Gabriela Baiter

    Pop-Up Developer

  • Keynote

    Howard Sullivan

    Future Conceptor


PSFK Confernce: Plan Your Trip

Plan Your Trip


SVA Theater Chelsea

333 W 23rd St, New York, NY, 10011



Visiting for NYRIW, the NRF Big Show or PSFK Conference? Stay local and get inspired with these special accommodation tie-ups with airbnb and CitizenM hotels.

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