Every year, PSFK explores the most important topics in retail and the customer experience in our Future of Retail reports. Retailers, brands and their partners immerse themselves in these surveys to learn about the innovation trends that will matter in the coming year (and beyond).

Our annual half-day conference brings to life the topics of each report with talks and panel conversations. It is attended by decision makers involved in innovating touchpoints across the customer experience journey.

For the Future of Retail 2019 Conference we will unpack the rise of the Direct-To-Consumer business and examine three key pillars that define this space. We will provide a breadth and depth to our analysis by covering enterprise critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems.



Join us as we bring to life our analysis by with expert speakers from companies driving the change and we’ll learn from them what type of insights are driving their decision making and exploring the benefits that come along with this type of business model.

PSFK will also be sharing proprietary consumer research (in collaboration with Suzy) together with case-studies from best-in-class DTC companies that include Nike, Target and Away.

Who Should Attend?

Anyone involved in the creation of the retail and service experiences online, on mobile and in-store: retailers, brands, agencies, technology companies and service providers. We will be providing tools and activities to provide active networking before, during and after the event.

PSFK Confernce: Speakers


  •  8.30am – Breakfast Networking


  • 9am – Speaker program


  • 10.30am – Networking & Coffee


  • 11am – Speaker program


  • 12.30pm – Network & Learn Lunch


  • 1.30pm – NYC Guide Briefing & Discussion


  • 2.30pm – Close


PSFK Confernce: Plan Your Trip

Plan Your Trip


Downtown NYC