airlines

Food & Beverage Delta Upgrades Its Dining Options For Economy-Class Passengers

With its new premium three-course meal and complimentary prosecco offering, Delta aims to provide better customer experiences for travelers flying internationally in the economy section

Customer Experience Journey Airliner Employs Consumer Insights To Improve Flight Experience

Scoot partnered with CX experts at Qualtrics to convert data-driven analytics into actionable insights, improving its passengers' journey

Hotels, Hospitality & Travel Delta Fliers Can File A Delayed Bag Claim From The Airline's App

With RFID tracking tech and real-time updates on the status of a missing bag, the airline is easing one of travel's biggest pain points

Cafe & Restaurant Qatar Airways Elevates In-Flight Dining With Farm-To-Table Approach

For Premium passengers, the airline will be introducing high-end, healthy meals sourced from local ingredients to its European flights

Retail Air Travel Service Lets Flyers Bid On Cheap, Last-Minute Unsold Seats

Travelers can access deeply discounted flights by bidding on unsold seats 24 hours before take-off

Hotels, Hospitality & Travel PSFK Launches The Travel Debrief!

We are pleased to share our latest report, PSFK's Travel Debrief, exploring how to deliver optimized experiences at every touchpoint

Hotels, Hospitality & Travel Google Flights Is Using AI To Predict Delays Before The Airline

The popular search engine is using AI to warn travelers about likely flight complications

Advertising Virgin Atlantic Helps Couples Cuddle With 'Love Suite' Seating Class

Couples traveling will get the chance to cuddle on their next flight thanks to a new fleet of seating classes by Virgin Atlantic

Design KLM Installs Seats That Translate Languages In Real-Time Conversation

Dutch airline KLM used Google Cloud Speech to help people traveling through an airport communicate with each other in their own languages

Gaming & Play JetBlue Released A Board Game That Includes A Free Round-Trip Flight

The game includes 60 packing cards, a die, a rule book, wildcards and, most notably, a free trip

Luxury First Class Airline Suites Feature Virtual Windows To The Outside World

These new first class cabins from Emirates come with a zero-gravity bed, virtual windows and total climate control

Cafe & Restaurant United Airlines Invitees Can Access A Secret Restaurant At Newark Airport

The upscale eatery is invite-only and limited to a select few of the airline's customers

Retail Dutch Airline's Luggage Tag Doubles As An Audio Tour Guide To Amsterdam

The KLM Care Tag provides location-based tips and helps keep travelers from getting lost

Advertising Delta Campaign Artfully Reimagines 133 Airport Codes On A Wall In Brooklyn

Artist Celyn Brazier illustrated the codes for all of the destinations the airline serves from New York