This conference will provide a breadth and depth to our analysis by covering enterprise critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems.
Specialty retail sales, which exclude duty free as well as convenience and newsstand items like gum and magazines, have fallen 10% since 2012 to $1.66 per departing passenger at North America’s top 50 airports
Customer satisfaction with the US airport experience is at an all time high, according to JD Power survey, with Las Vegas McCarran International Airport and Orlando International Airport ranking highest
“Airports are beginning to focus on improving the passenger experience by making their terminals more of a destination instead of a place people are forced to endure between flights…The services in airports are evolving because there is a growing passenger demand for healthier options that allow travelers to make the most of their time and care for their bodies. Research also shows that the lower a passenger’s stress, the more money he or she spends on concessions—which means more revenue for the airports.”
Cynthia Sandal. Founder and Chief Marketing Officer, ROAM Fitness
“We’re [part of] creating a completely seamless curb-to-gate experience in the airport, from biometric boarding, bag drop, and lounge access…When you add speed and predictability in all of those potential friction points, you fundamentally change the airport experience for the better.”