Seven shifts tracked by PSFK reports that will continue to drive retail, CX and shopper experience innovation over the next decade.
From our 10th annual Future Of Retail report, these five revolutionary shifts in the way retailers connect with and serve consumers over the past 10 years are harbingers of a hyper-personalized and utility-focused decade to come
PSFK's Future Of Retail 2020: Retail As Personal Utility report provides a strategic roadmap for brands and retailers to deliver hyper-personalized service that meets the unique needs of every customer in a post-experiential era
During the back-to-school rush at the end of summer, people with Amazon Alexa could donate school supplies by simply saying, “Alexa, donate to Happy School Year.” Amazon’s program shipped fully stocked, $25 backpacks to the nonprofit Communities In Schools, and required almost no effort from charitable voice assistant users.
E-commerce giant Amazon has begun testing CartonWrap machines from mechanical company CMC Srl that can build 600 to 700 boxes and add labels for custom orders per hour, which is four to five times faster than a human, in its fulfillment centers.
With a simple command, customers can now order food, drinks and even clothing from brands that have added support from voice assistants
With tools like augmented reality and buying ahead, outdoor retailers and companies are creating digital and physical experiences that allow customers to preview gear and plan their trips
How outdoor retailers are adapting their services to better meet the needs of today’s diverse explorers and outdoor enthusiasts
The e-tailer is looking to grow its support of local communities, designing rooftop gardens that produce thousands of pounds of organic produce—all for donation
Amazon and Google voice assistants can now connect their users with jobs at McDonald's, thanks to a new tech rollout by the restaurant chain
The Amazon beer, wine and spirits store serves in-store customers and allows the brand to play by rules while testing online alcohol sales
From livestreamed karaoke to mobile VR gaming, immersive digital platforms are helping consumers enjoy meaningful social experiences online
From delivery straight to cars to assistance with grocery shopping, here's how ecommerce companies are making their loyalty programs more useful for their shoppers