Fifteen years ago, Keith heard a presentation about the new way consumers would shop using a computer. Though many of his colleagues dismissed the idea, Keith stepped to the forefront of e-commerce; he led business development and strategy for Gap’s online stores, and now finds himself at another retail forefront—cognitive computing. At IBM, Keith uses cognitive learning and natural language computing to help retailers recognize patterns and uncover insights using shopper data.
Elizabeth is a design thinking evangelist who believes in harnessing the power of creativity to solve global business challenges. By unearthing human insights, Liz co-creates customer-centric experiences that have the power to transform the enterprise. She currently works at IBM as the Global Design Services Director/Chief of Staff. Specialties: Design, prototyping, digital media, strategy, branding, negotiation, managing P&L, teaching, public speaking and business development.
Watch IBM Watson’s Global Retail Leader speak at PSFK’s Future of Retail 2016 San Francisco Event about the value of expert know-how in guiding customers to the perfect purchase
Wearable X CEO Billie Whitehouse spoke to PSFK 2017 about designing wearables for all five senses and maintaining a sense of humor