Simon offers new digital concierge experience to all shoppers through this chatty chatbot

Ever been lost in a mall, but don’t want to wait to wait to be serviced by a human concierge?  Facebook Messenger’s new chatbots to the rescue.

Chain Store Age will be installing the bots in all 208 Simon Malls across the country. The digital concierge experience is simple to use. If you’re looking for a store or wondering about available parking spots, simply ask that question. The concierge bot provides every bit of information a consumer needs to enhance their shopping experience, including special events, business hours, promotions, and even amenities.

Digital Concierge

Ever been lost in a mall, but don’t want to wait to wait to be serviced by a human concierge?  Facebook Messenger’s new chatbots to the rescue.

Chain Store Age will be installing the bots in all 208 Simon Malls across the country. The digital concierge experience is simple to use. If you’re looking for a store or wondering about available parking spots, simply ask that question. The concierge bot provides every bit of information a consumer needs to enhance their shopping experience, including special events, business hours, promotions, and even amenities.