Alibaba’s Digital Health Services Offer Patients Same-Day Medicine Delivery

Alibaba’s Digital Health Services Offer Patients Same-Day Medicine Delivery
Brand Activation & Immersion

The retailer is attempting to bypass some of China's biggest healthcare roadblocks by offering virtual doctor's consultations and same-day shipment of prescriptions

Todd Neikirk
  • 5 september 2018

In China, access to healthcare can vary wildly depending on what region the patient lives in. The country is also encountering a shortage of doctors. E-commerce giant Alibaba is attempting to resolve both of these challenges with its new health program that offers online doctor consultations and one-day medicine delivery.

Alibaba, already prominent in the technology, grocery and retail spaces, has made health part of its new retail strategy. From the company’s Taobao Marketplace, users can either request a consultation or search for medication. The medicine will ship almost immediately—the company claims that any medical orders will arrive within 30 minutes after placement during the day and within an hour if placed at night.

Alibaba is not the only conglomerate getting into the healthcare business—Amazon recently began working on a plan to offer its own service as well. Ultimately, the former intends for its service to support China’s primary care system, capitalizing on its wide reach to provide better standards of care through telemedicine.

Alibaba 


Lead image: listening to doctor via mobile stock photo from Tippa Pat/Shutterstock

In China, access to healthcare can vary wildly depending on what region the patient lives in. The country is also encountering a shortage of doctors. E-commerce giant Alibaba is attempting to resolve both of these challenges with its new health program that offers online doctor consultations and one-day medicine delivery.

+Alibaba
+Asia
+brand activation & immersion
+china
+Delivery
+Delivery & Logistics
+digital
+Grocery
+Health
+Healthcare
+post purchase & service
+Shopper education & assistance
+Virtual Commerce

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