AI Takes Drive-Through Orders At Elevated Fast Food Restaurant

02/21/19

Written By:

Rachel Gonzalez

The machine-learning system at Colorado's Good Times Burger & Frozen Custard aims to streamline the drive-through process, asking fewer questions to curb error and allowing for human intervention if needed

Good Times Burger & Frozen Custard will invite drive-through breakfast customers to place their orders with its artificial intelligence system. Valyant AI, a Colorado-based AI company, designed the flow to help the fast food restaurant up its efficiency.

This particular AI is built specifically to enhance the speed of the drive-through feature. The tech was developed using real customer recordings from the drive-through, and will develop learning patterns through its own software as well as through human influence. The automated system asks fewer questions, streamlining the entire process and hoping to curb errors.

Finally, Valyant's program also allows for manual human intervention if the AI fails, aiming to enable a harmonious balance between employee and automated assistance. The food industry continues to invest in voice automation, aiming to enhance customer service as more mainstream consumers adopt the technology.

Good Times Burger & Frozen Custard

Lead image: stock photos from Estrada Anton/Shutterstock

Good Times Burger & Frozen Custard will invite drive-through breakfast customers to place their orders with its artificial intelligence system. Valyant AI, a Colorado-based AI company, designed the flow to help the fast food restaurant up its efficiency.

This particular AI is built specifically to enhance the speed of the drive-through feature. The tech was developed using real customer recordings from the drive-through, and will develop learning patterns through its own software as well as through human influence. The automated system asks fewer questions, streamlining the entire process and hoping to curb errors.

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