The two companies are testing a pilot program for self-service voice capabilities at the fast-food restaurant to enhance quick and personalized transactions

Financial tech brand Mastercard and self-service kiosk technology company ZIVELO are teaming up for an AI-based system that will allow mobile voice ordering at certain restaurants. The technology combines Mastercard Labs and Zivelo OakOS software and will make a debut at the Natural Restaurant Association Show in Chicago.

Courtesy of Mastercard

The service will first be piloted as a test operation in Sonic restaurants with other trials to come later in the year. The technology works to prompt customers to with a voice-assisted drive-thru system that uses AI (developed by Mastercard Labs) for the orders and allows customer modifications and updates based on certain factors like weather, time of day, or location.

“We see facets of our brand, our restaurants and AI technology converging in a way that makes for a special customer experience,” noted Jon Dorch, vice president of integrated customer engagement at Sonic, in a press release statement. The company also aims for the AI technology to streamline repeat orders and also offer suggestions around data and rewards, enhancing the personalization of its service.

Mastercard

ZIVELO


Lead image: stock photos from James R Martin/Shutterstock

Financial tech brand Mastercard and self-service kiosk technology company ZIVELO are teaming up for an AI-based system that will allow mobile voice ordering at certain restaurants. The technology combines Mastercard Labs and Zivelo OakOS software and will make a debut at the Natural Restaurant Association Show in Chicago.

Courtesy of Mastercard

The service will first be piloted as a test operation in Sonic restaurants with other trials to come later in the year. The technology works to prompt customers to with a voice-assisted drive-thru system that uses AI (developed by Mastercard Labs) for the orders and allows customer modifications and updates based on certain factors like weather, time of day, or location.