In this episode, Jetblack CEO and co-founder Jenny Fleiss explains how her members-only service aims to revolutionize how people shop by combining the convenience of ecommerce with the customized attention of a personal assistant

Jetblack is a digital concierge service that strives to make shopping enjoyable for busy consumers, leveraging text and voice-recognition technology to provide same-day, no-box courier delivery of anything customers need, from last-minute gifts to the exact pair of shoes a random passerby was sporting, and will pick up any unwanted items to return promptly. In this show, PSFK founder Piers Fawkes speaks to Jenny Fleiss, CEO of Jetblack, to learn more about her “Need it, text it, get it” service, and how it focuses on enabling highly personalized one-to-one shopping experiences.

Jetblack's focus on combining customization with convenience is a major way that brands are innovating to meet modern consumers' demands. For more information, see PSFK's report the Shopper Marketing Debrief, or listen to the next podcast.