PSFK's Future of Retail Report 2019

Executive Summary

Every year, PSFK explores the most important topics in retail and the customer experience in our Future of Retail reports. In this retail innovation report, PSFK’s Future of Retail 2019 report unpacks the Direct-To-Consumer opportunity, covering enterprise-critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems.

Report Description

The report is part of a series of trends reports focusing on retail innovation and customer experience to inspire the members of our business intelligence services. The retail trends report examines three key pillars that define the space, through the lens of 9 key strategies, supported by best-in-class case studies, statistical data and analysis.

PSFK’s Future of Retail 2019 report also includes insights collected from a survey of over 500 consumers conducted by PSFK and Suzy, the consumer intelligence platform.

What’s In This Report

The report examines three key pillars that define the space, through the lens of 9 key strategies, supported by best-in-class case studies, statistical data and analysis.

The 60+ page retail trends report includes:

• Key insights on the new consumer expectations for retail
• 3 key pillars that define a direct-to-consumer approach
• 9 trends-based initiatives supported by 27 exemplary case studies
• Strategies that all brands and retailers can implement in order to own the entire retail life cycle

Additional content:

• Summary presentation deck
• PSFK x Suzy Future of Retail 2019 Consumer Survey raw data
• Link to Future of Retail 2019 webinar recording