The New In-Home Buying Experience

This PSFK research paper explores how brands are implementing in-home consultations, reinventing the purchasing journey and going above and beyond customer service expectations. From expert assessments to virtual consultations and on-demand services, brands are seizing the opportunity and enabling a friction-free shopping experience to nurture loyalty in consumers.

Published April 2018


Please provide your details so we can respond with more information about this report.