Coffee chain Starbucks partnered with Chinese ecommerce giant Alibaba to create a virtual store in China, allowing customers to place online orders across Alibaba Group’s mobile apps, as well as the Starbucks app. Customers can also buy digital Starbucks gift cards via the ‘Say It with Starbucks’ option and earn rewards in the Starbucks Rewards program.
Alibaba-owned logistics company Cainiao has partnered with Chinese robotics company RoboSense to develop an autonomous delivery robot. The unmanned wheeled robotic vehicle uses LiDAR to navigate, carrying packages at a pedestrian-safe speed of less than 10 miles per hour. It uses facial recognition technology to ensure that it has arrived at the correct recipient before opening the doors to its package locker.
With a simple command, customers can now order food, drinks and even clothing from brands that have added support from voice assistants
With interactive mirrors and dynamic displays, these brands are making sure their shoppers get completely unique experiences in stores
With features like personal guidance and interactive displays, these brands are changing the way that customers shop and buy products in stores
How retailers are rethinking their in-store merchandising strategies to more effectively engage shoppers and drive conversions
Whether to seek meaningful connections or make a bit of extra money, Baby Boomers are redefining retirement, and brands are accordingly tailoring jobs to include this group
With features designed exclusively for the benefit of older shoppers, names like Taobao and Tesco are making sure that every customer feels valued
How brands are tapping into Baby Boomers through marketing, products and services that defy ageist assumptions and empower fuller lives
How grocery retailers are revamping stores with increased customer service, better technology and experiential activations
With initiatives like stores for the deaf or cultural training, these brands are changing the face of customer service to make retail much more inclusive
How companies are championing diversity and inclusivity by rethinking the employee experience
These four examples showcase a rising trend in the food service industry, where brands are investing in standalone kitchens for their online delivery orders to meet ever-increasing demand
From frictionless ordering and dynamic menus to optimized delivery, food service operators are leveraging technology to create a more dynamic customer experience