Alibaba

Automotive How Retailers In China Are Enabling Faster On-Demand Grocery Ordering And Delivery

As detailed in PSFK’s China Debrief, grocery retailers in the forward-looking country are experimenting with interactive technology both inside the store and on-the-go to enable shopping experiences that are faster and more intuitive than ever

Retail Alibaba Marshals AI To Help Visually Impaired Customers Shop Online

The Chinese retail giant is offering a screen-reading program on its Taobao platform that can scan visuals and translate them into audio to better convey image-based information to blind or impaired-vision customers

Food & Beverage How Alibaba Leads With Innovation In Transaction & Payment Technology

China's retail giant Alibaba is at the global forefront of new payment technology, harnessing facial recognition, mobile apps and more to merge the digital and physical for next-gen seamless transactions

Consumer Goods Interview: How Alibaba's North America B2B Business Streamlines The Retail Experience

An executive from Alibaba North America tells PSFK how the company is enabling other businesses to be better ecommerce retailers

Advertising Taobao Appeals To Millennials With Shoppable Retail Festival

The Chinese ecommerce giant allowed people in the audience as well as those streaming the festival at home to purchase show merch from featured retailers with a few swipes of their phone

Beauty Innisfree's Revamped Beauty Store Marshals Tmall Tech For High-Touch Experience

Korean beauty brand Innisfree is aiming to invigorate its China store by adding features from AR mirrors and skin analyzers to interactive shelving and vending that enable a high-touch, discovery-led cx

Brand Activation & Immersion NYRIW Preview: Storefront CEO On How To Use Pop-Ups To Test New Markets & Geographies

Ahead of a panel on Rethinking Retail Real Estate, the retail startup's CEO, Mohamed Haouache, lends his insights on enabling short-term retail for brands like Hermes, Google, L'Oreal and more, as well as on China's fast-growing place in the future of retail (physical and otherwise)

Cafe & Restaurant Starbucks And Alibaba Team Up To Enable A One-Touch Virtual Store

The two leading brands partnered to enable a seamless, all-in-one service integration across the Starbucks app and mobile apps within Alibaba's OS for the coffee chain's China outpost

Health How Brands Like Walgreens And Volvo Are Creating Value Ecosystems For Consumers

Offering additional assistance and communication post purchase adds extra value and fosters relationships between consumer and brand

Podcast: China, The World's Retail Lab

In this episode, PSFK shares top insights from its latest debrief spotlighting China’s leading retail and CX innovators, and explains how the future of global retail is taking place in China today

Delivery & Logistics Watch: The China Debrief Webinar Video

In the latest webinar, PSFK Senior Strategist Penn Whaling and Strategist Conner Dial guide viewers through the 80+ page China Debrief, which shows how Alibaba, JD and Tencent are innovating along the purchase path

Hotels, Hospitality & Travel Alibaba's 'Future Hotel' Provides Robot Assistants To Accommodate Guests

Alibaba Group's futuristic hotel in Hangzhou city will feature robot staff, voice-command hubs and face scanners that replace check-in, enabling a highly efficient infrastructure that cuts down human labor by 50%

Post Purchase Service & Support How Retailers Like Alibaba Are Leveraging Local Delivery Services For A Faster Last Mile

Retailers are tapping into communities, using local delivery agents and spaces to enable a more flexible and efficient process

Home How Brands Like Volvo Add Meaningful Value To Customers' Lives

Top retailers like Volvo and Alibaba are fostering loyalty by offering services that make them invaluable parts of their customers' lives, launching programs like memberships offering exclusive experiences, rewards and support