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January 16, 2019 | New York City

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Simplr is a customer service platform that retailers are able to outsource. Simplr's platform uses their knowledge base, macros, and historical customer inquiries to understand the business of the brand in order to receive and respond to inbound emails, live chats, and/or SMS messages that customers communicate to the service with.They also use AI to assist customers with Simplr support, which is a service they provide to clients that get timely responses to ensure higher customer satisfaction.

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Scott currently works for The Zoo at Google, as the Midwest Creative Lead. In the recent past Scott directed content development for Ford Motor Company in all online platforms. During my 20+ years in Advertising, I also produced work for brands like: Comedy Central, Warner Bros. Pictures, The Coleman Company, WDET-FM, The College for Creative Studies, and Bank of America. I have earned various awards including a Cyber Lion, One Show Honors, and recognition from the DShow among others.

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