Hotels & Hospitality

Case Study Finnair's Sustainable Travel E-Concierge Curates Personalized Trips

The Finnish airline now offers a portal where international visitors can plan their customized, sustainable Nordic vacation in one place, including trips for almost every kind of tourist

Analysis From Marriott To Vans, How To Build Loyalty With Exclusive Members-Only Clubs

From PSFK's Loyalty Debrief, here are three examples of how contemporary retailers are leveraging members-only access to develop stronger bonds with customers and fans

Brand Activation & Immersion Gamified Hotel Campaign Rewards Guest Who Returns Most Outrageous Stolen Item

A New Orleans hotel is launching a unique promotion, rewarding the guest who returns the most interesting pilfered item from any point in the hotel's history with a week-long stay in its presidential suite

Design JFK Travelers Can Stay In Retro Hotel Built Inside Abandoned TWA Terminal

Called the TWA Hotel, the retro-inspired space references its midcentury origin as a terminal for the defunct airline, and will transform the landmark into on-site accommodations for added convenience

Hotels, Hospitality & Travel Recharge Lets Guests Book Pay-By-Minute Stays In Private Residences

The platform that allows members to book quick hotel stays is expanding its services to private homes in the style of Airbnb, letting guests pay by the minute for short sessions in vetted residences

Entertainment Waldorf Astoria Increases Guests' Health And Entertainment Experiences

Catering to consumer demand for experiences as well as their wellness-inclined interests, the luxury hotel is adding concierge services like aromatherapy sessions and personal reading recs

Loyalty & Membership TripAdvisor Offers Travelers A Social Network To Simplify Managing Trips

Aiming to let customers seamlessly plan and book all at once, the travel site's social network will provide users with a place to make their arrangements as well as review articles and connect with friends

Shopper Education & Assistance Princess Cruises Facilitates Customers' Weddings At Sea With Digital Wedding Planner

The cruise line is turning to features like digital planners and registry apps so that soon-to-be newlyweds can better organize and enjoy their big day

Hotels, Hospitality & Travel InterContinental's Budget Hotel Brand Lets Guests Select Their Exact Rooms

The hotel group opened a new chain deemed Avid that is aimed at budget customers looking for a good quality stay, offering them more personalization of their accommodations

Loyalty & Membership Hyatt Rewards Program Offers Members 500 Additional Luxury Hotels

The expansion will give customers more chances to earn points and stay at luxury hotels, especially in European and Asian markets

Shopper Education & Assistance Marriott Guests Can Access Their Room Key Cards Using Facial Recognition

The hotel chain is using identity-recognition capabilities from Alibaba to allow guests to check in without having to speak to front desk agents, expediting the process while also liberating human agents to perform more meaningful work

Brand Activation & Immersion Airbnb Allows Hosts To Open Their Homes To Refugees

The home-share network is taking a philanthropic route by offering free housing for displaced people, an initiative started by Airbnb's own community that reflects a consumer desire to help those in need

Hotels, Hospitality & Travel Carbon-Neutral Modular Hotel Can Move Between Remote Locations

The Tetra Hotel is a new take on travel lodgings, featuring a flexible, futuristic and eco-friendly design of move-able concrete pods

Hotels, Hospitality & Travel With Apartment Rentals In Hotel Booking Engine, Marriott Tests Guest Services

Hotel chain gets into Airbnb territory by adding 200 vetted private UK homes to the world's biggest room booking site

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