klm

Brand Activation & Immersion How Brands Like KLM Build Community Through Virtual Connection

Interactive technologies help build authentic, virtual connections between brands and consumers around the world

Hotels, Hospitality & Travel KLM's Face-Scanning Hologram Booth Connects Travelers Across Airports

With Take-off Tips, travelers can connect with locals at their destination airport, letting them exchange info and advice via real-time conversation as they wait to board

Retail KLM Airlines Is Building Brand Awareness With An ATM, Radio Station And Restaurant

The Dutch airline is marshaling a series of activations in response to consumer insights indicating a lack of awareness in its target market, hoping to drive engagement with interactive and informative community experiences

Customer Experience Journey Dutch Airline Provides Travelers With Personal Airport Assistants

KLM's new self-driving robot offers travelers a more enjoyable airport experience, enabling them to forgo worries of hauling luggage around a crowded airport or missing their flights thanks to artificial intelligence

How Brands Are Leveraging AI To Streamline The User Experience

The incorporation of chatbot options into their services allows brands to provide intuitive onboarding to their consumers, simplifying the user experience through AI processing of information

Design How Brands Add Value To UX Using Location Data

Location-based data helps brands offer more relevant and engaging user experiences for applications in travel and fitness

Advertising KLM Gives Free Plane Tickets To Customers Who Call Mom

KLM customers who spend the most time on video chat with their moms have a chance to win flights to visit them on Mother's Day

Hotels, Hospitality & Travel KLM's Newest Business Class Seats Cushion Passengers With Privacy

Passengers will soon enjoy business class seating with an 18-inch screen and a "Do Not Disturb" mode

Loyalty & Membership Why Companies Are Using Chatbots To Court New Customers

Chatbots guide first-time customers through unfamiliar products and services, allowing for more intuitive onboarding and fewer abandoned transactions

Merchandising & Curation How Travel Brands Are Using AI To Help People Plan Their Own Trips

Travel companies are leveraging tools such as AI and chatbots to give travelers greater control over their itineraries

Advertising KLM Installs Seats That Translate Languages In Real-Time Conversation

Dutch airline KLM used Google Cloud Speech to help people traveling through an airport communicate with each other in their own languages

Retail KLM Is Using Google's Voice Assistant To Help Travelers Pack

This packing assistant provides travelers with a list of supplies they'll need during their trip

Cafe & Restaurant How Third Space Communities Can Support Your Brand

In our latest Advertising Playbook, we explore how marketers can resonate with customers by providing them with memories

Advertising KLM Gives VR Headsets To Passengers On Other Airlines

While on a budget passenger airline, passengers have the chance to see what they could have gotten if they flew with Royal Dutch Airlines