mobility

Automotive Interview: How Turo Is Building A Marketplace For On-Demand Car Sharing

The head of Turo's U.K. team tells PSFK how the platform is poised to fundamentally shift the nature of car ownership, enabling a service it describes as the Airbnb of car-sharing and letting car owners make money on their vehicle's idle time

Delivery & Logistics Scooter Rental Service Bird Offers Members Monthly Subscription

Looking to enhance the convenience of its environmentally friendly scooter rental to compete with bike and ride shares, Bird will directly deliver to and pick up personal scooters from monthly subscribers

Loyalty & Membership Automotive CX Brand Spotlight: How BMW Caters To The Next Generation Of Drivers

The luxury automaker leads the industry in redefining an entrenched business model for an increasingly digital world

Brand Activation & Immersion Paris Shoppers Can Test Out Nissans At Digital-Focused City-Center Hub

Nissan recently launched an innovative automotive retail concept in France's capital city, focused on ecommerce and electric cars, and inviting customers to try, then buy online

Hotels, Hospitality & Travel How Brands Like Uber And Microsoft Meet In-Moment Needs With Multimodal Mobility Apps

Detailed in PSFK's Automotive CX Debrief, mobility companies are diversifying their offerings, letting customers switch between options like car sharing, public transportation, bikes and scooters as their needs change

Cafe & Restaurant Singapore's Changi Airport Offers Travelers Experiential Retail And Leisure Complex

The Singapore hub is inviting travelers to dine, shop and stroll through gardens at its Jewel shopping center, joining the trend around travel establishments investing in on-site destinations

Post Purchase Service & Support Bentley Looks To Monetize Its Drivers' IoT Vehicle Data

The luxury automaker is exploring ways to ethically monetize information from its connected and autonomous vehicles, turning its cars into media platforms and helping advertisers target consumers

Home IKEA Launches Rubbish-Collecting Boats For London Store Opening

IKEA showcases its commitment to environmental causes with an autonomous trash-clearing boat, launching in tandem with a London storefront and allowing community members to take turns steering it remotely

Shopper Education & Assistance All-In-One Transit Platform Streamlines Berlin Mobility

Jelbi is Berlin's mobile platform designed to help visitors and Berliners alike navigate the city, including all mobility options from bikesharing to ridehailing and public transit in one place

Shopper Marketing & Promotions American Airlines Enhances Premium Travel Experience With Amenity Kits

Catering to the business and regular long-haul traveler, American's new in-flight kits add extra luxury to premium passenger classes

Retail Future Amazon Customers Can Retrieve Their Packages From Public Buses

In an effort to help bolster public transit in an era of ridesharing as well as increase its last-mile delivery options, Amazon acquired a patent to use public buses as mobile delivery pick-up points

Technology BMW And Daimler Join Forces To Offer Customers More Mobility Services

Merging their individual rideshares into one, Jurbey is the two brand's joint platform designed to better serve customers and broaden services as well as enable experimentation with next-gen tech like EV charging

Grocery, Convenience & Supermarket In-Store Drones Can Monitor Correct Shelf Stocking And Customer Activity

The robotic devices, created by Pensa, ensure that shelves stay stocked and items are where they are intended to be, offering manufacturers and retailers a less expensive way to monitor inventory as well as customer activity

Automotive UPS Tests Delivery Tricycles To Get City Dwellers Their Packages Faster

UPS' solution to Seattle's traffic problem comes in the form of hybrid tricycle trucks designed to maneuver through the clogged city streets, enhancing the brand's last-mile delivery flexibility