Anticipatory Support

• Analysis New Roles for the Physical Store in Retail’s Next Generation
• Analysis How to Leverage Concierge-Level Support for Next-Gen CX
• Case Study Genesis’ Online Car-Buying Experience Assigns Customers a Personal Advisor
• Analysis How Empathetic Consumer Experience Is Redefining Retail
• Case Study Outer Turns Owners into Brand Reps with Neighborhood Showrooms
• Case Study Taco Bell Leverages AI to Personalize Digital Menus for App Members
• Case Study Machine-Learning Ecommerce Experience Creates Custom Fashion Feeds
• Analysis How to Level Up Your New Digital Path to Purchase
• Case Study Nissan Lets Car Buyers Take Their Test Drive at Home
• Analysis How Automakers Changed Gear As The Car-Buying Journey Drifted
• Case Study Cadillac Live Transfers the One-to-One Showroom Experience to Digital
• Analysis A Close Up at Enabling Agile Operations for the 2020 Holiday Season